FAQ

How can we help?

FAQ

General

How can I stay up to date with all your deals and news?

Subscribe to our newsletter off course. You will benefit from exclusive offers, be the first to know about upcoming products and will receive a discount code of 10% on you first order. Awesome right? Sign up at the bottom of this page!

I have a store and want to sell your products.

Do you have a store and want to sell our products? Is your business interested in the Nathan brand? Let's grow together! Please get in touch with United Sports Brands Europe for any business inquiries.

How do I apply for sponsorship?

Are you an athlete or sports club and looking for a partnership? We're always open to explore new opportunities and expand the good reputation of our brand. Let's get in touch. We're looking forward to meeting you!

Orders

Can I cancel my order after I've placed it?

We are sorry to hear that you have changed your mind. Please take note that once the order has been placed, we're unable to cancel or modify the order. All sales are final.

Not to worry though. We have a 30-day return policy and provide a return label with each delivery.

I didn't get my confirmation email. What should I do?

If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through, or you may end up with a duplicate order. Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Also, it’s best to check your spam/junk mail. If the confirmation-email still isn’t there, it’s best to reach out to our Customer Experience Team.

I entered the wrong email address. What should I do?

These things might happen. Not to worry though. Please reach out to our Customer Experience Team, they can send you your confirmation and tracking details directly.

Delivery

Are there any shipping costs?

Shipping costs may vary slightly depending on where you want to ship your order, but free shipping is always provided when you reach the minimum order amount for free shipping for your country.

Delivery is free when you order above:

  • Austria: €60,00
  • Belgium: €50,00
  • Finland: €75,00
  • France: €50,00
  • Germany: €50,00
  • Italy: €60,00
  • Luxembourg: €50,00
  • Netherlands €50,00
  • Portugal: €75,00
  • Spain: €60,00
  • United Kingdom: £60,00
  • Ireland: €60,00
  • Estonia: €75,00
  • Latvia: €75,00
  • Lithuania: €75,00
  • Slovenia: €75,00
  • Greece: €75,00
To which countries do you ship?

We ship all over Europe. Here is the list of countries we ship to at the moment.

- Austria
- Belgium
- Finland
- France
- Germany
- Italy
- Luxembourg
- Netherlands
- Portugal
- Spain
- UK
- Ireland
- Estonia
- Latvia
- Lithuania
- Slovenia
- Greece

If you wish to ship to another country, you can contact our Customer Experience Team. We can bring you in contact with our local partners.

How long will it take for my order to arrive?

Our warehouse is located in Belgium. So, deliveries in Belgium, The Netherlands and Luxembourg may expect delivery as fast as one or two business days. For Germany and France, please consider about two to three business days. For all other countries, count on about three to five business days.

How do I track my order?

Once you placed your order, you can also expect a tracking email from our shipping partner as soon as we processed your order. If you didn’t receive it, make sure to check your spam/junk email. If you really didn’t receive anything, kindly reach out to our Customer Experience Team.

My package says delivered, but I didn't receive it.

Make sure to check with your family and neighbors that nobody has collected the package on your behalf and forgot to tell you. If your package still hasn’t turned up, reach out to our Customer Experience Team. They will figure it out.

What happens if my package is returned?

Sometimes, the parcels are returned due to an incomplete/incorrect address, unclaimed, the addressee is unknown or has moved. Don't worry, these packages will be refunded.

Payments

What methods of payments do you accept?

We offer a couple of different payment methods. We accept the following cards: Visa, Mastercards, Maestro, American Express and UnionPay. You can also use PayPal, Shop Pay, Google Pay and ApplePay. Belgian customers can also use Bancontact and Dutch customers can use iDeal.

Return Policy & Complaints

What is your return policy?

We have a 30-day return policy, meaning that you can return any item for any reason within 30 days. Make sure the items are undamaged and unworn. We provide return labels with each shipment, along with a form where you can inform us with the reason of the return. We greatly appreciate your feedback!

My return label is missing. What should I do?

Our bad! Not to worry though, reach out to our Customer Experience Team. They will send you a new one.

Will I be charged for the return?

We provide a return label with each shipment. If you use the label, everything is totally free.

I’ve returned an item, when can I expect a refund?

Once your return has arrived back to us, it will be processed within two business days. If your refund is taking longer than expected, feel free to reach out to our Customer Experience Team.

I received a damaged/faulty product. What should I do?

We apologize for this! Reach out to us, using the claim form. And make sure to provide the order number and some pictures. This way we can solve the problem as soon as possible. Kindly note, we can only accept claims from products bought directly on our website. If you bought from a different store or webshop, reach out to them directly.

I received the wrong product. What should I do?

We are sorry for the mix up. Please reach out to our Customer Experience Team using the claim form. Make sure to provide us your original order number, and pictures of what you received.